Customer Success Specialist | Punave

Punave is an AI-powered platform that helps businesses optimize their data through lead generation, email verification, and data enrichment. Our mission is to empower organizations to make smarter, data-driven decisions and grow their businesses through innovative technology. As we continue to expand, we are looking for a dedicated Customer Success Specialist to ensure our clients derive maximum value from Punave’s powerful solutions.

Job Description:

We are seeking a motivated and customer-oriented Customer Success Specialist to join our team. In this role, you will be the primary point of contact for clients, helping them get the most out of Punave’s platform. Your focus will be on building strong relationships, delivering product training, addressing customer inquiries, and ensuring our clients’ success and satisfaction at every stage of their journey with us.

Key Responsibilities:

Client Onboarding: Lead the onboarding process for new customers, ensuring smooth and efficient integration of Punave's platform into their workflows.
Customer Support: Provide proactive, top-tier customer support through phone, email, and chat, resolving issues and answering questions about the platform’s features and functionality.
Training & Education: Conduct product training sessions for clients, ensuring they understand how to effectively use Punave’s tools for lead generation, email verification, and data enrichment.
Relationship Management: Build and maintain strong, long-term relationships with clients to ensure high levels of customer satisfaction, engagement, and retention.
Feedback Collection & Reporting: Gather feedback from customers and collaborate with internal teams to enhance product features and improve the overall customer experience.
Troubleshooting & Issue Resolution: Address client issues promptly, working closely with the technical team to resolve any platform-related problems.
Client Advocacy: Be a client advocate within the company, ensuring that customer needs and feedback are communicated to the product, marketing, and development teams.

Qualifications:

Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
2+ years of experience in a Customer Success, Account Management, or Customer Support role, preferably within a SaaS or tech environment.
Excellent communication skills, both written and verbal, with the ability to simplify complex technical concepts for non-technical customers.
Strong problem-solving skills and a proactive, solutions-oriented mindset.
Experience with CRM software (e.g., Salesforce, Zendesk, etc.) is a plus.
A customer-first attitude, with the ability to build strong, trust-based relationships.
Ability to manage multiple priorities, work independently, and adapt in a fast-paced environment.
Familiarity with AI-powered platforms and SaaS products is an advantage.

What We Offer:

Competitive salary and benefits package.
Flexible work environment (remote options available).
Opportunity to work with cutting-edge AI technology and make a direct impact on customer success.
A supportive, collaborative, and inclusive team culture.
Professional development opportunities and career growth.